You have to recognize that your clients are people and not just dollar signs.
Coaches must move past looking at avatars of clients on paper and begin to recognize those avatars are real people. If you can’t establish a relationship with your client, you will live an endless cycle of turnover — constantly bringing in new clients and saying adios to the old.
In the perfect coaching scenario, your clients are with you for a lifetime. This benefits both the client and the coach.
Have you ever lost a client, but didn’t fully understand what happened? Maybe it seemed as if they had a change of heart overnight.
Reflecting back, one client that comes to mind was a young athlete whom I coached for about a year.
Trust the client, trust the coach, and trust the process.
The athlete continuously progressed and I monitored the training closely, but what I hadn’t monitored was all of the outside factors. When this athlete told me they were no longer able to train with me I was taken aback. She was progressing, why would she stop?
After a few probing questions I finally got to the real reason she was quitting – her parents had paid for her and were no longer able to continue to pay for it.
Had I known this was an issue sooner I could have worked with her to express the value of the service to her parents. Perhaps invited them on one of our Skype calls or emailed them an update of her progress.
In hindsight, there was an avenue I could have taken to open up communication and potentially kept the client for years to come.
(Coach's Resource: Learn how to conduct better client consultations and monitor outside factors here.)
Throughout my years of coaching one of the biggest lessons I have learned is that writing exercise programs is easy, it’s working with people that takes time to master.
Every client relationship is different.
As a coach, you need to ask yourself what each individual client values the most. You will quickly realize the diversity of answers your clients will respond with.
Now ask yourself:
By answering these questions honestly, you will be able to provide the most genuine program that client could ever imagine.
When a client feels that you understand the why in their values you establish a trust that strengthens your relationship.
Having trust in one another allows for more open communication and in return will allow you to have a deeper connection with your clients. A competent, trustworthy, and caring coach will be able to guide their clients to the best version of themselves.
The stronger the coach-client relationship is the more honest and genuine conversation will be, in turn, allowing the results to happen sooner and more efficiently.
Are you a fitness coach or interested in becoming one?
Helping people reach their goals through exercise and nutrition is a fulfilling experience.
It is also a skill that can be learned.
In just six months, you can become an independent fitness coach, running your own small business and dramatically impacting the lives of those around you.
Download our free curriculum guide today and learn exactly how you can become a fitness coach with our Coaching Certificate Program (CCP).